FREQUENTLY ASKED QUESTIONS

Generic Queries

What are my goals in the game?


It's the closest thing to the true in-the-ring WWE experience on your mobile device! Collect your favorite WWE Superstars and use them to go up against other WWE fans all over the world competing for exclusive prizes in exciting modes and events.




How can I collect my favourite WWE Superstars?


Collect Superstars by winning matches to earn Lootcases. Many Lootcases contain Superstars although some contain other useful items like Health and Revival Kits.




What’s the difference between a 1 star and a 4 star Superstar?


Each Superstar can be owned in up to 4 different tiers: 1-4 Star. 1 Star Superstars are the most common and have the weakest potential (although a fully upgraded 1 Star Superstar is a force to be reckoned with, all the way up to 4 Star Superstars which are currently the rarest and after upgrading can reach heights of power greater than any other Superstars. You can't have more than one Superstar of that Star tier (any duplicates will add 'Overdrive' to that Superstar).




How do I get Gold and Dollar bills?


You can earn Gold as a reward, especially in Versus mode. If you need a little extra just head to the store. Dollar Bills can be earned by playing any mode and winning matches.




What are the Controls?


Tap right side of screen: Light attack. Swipe right: Run toward opponent to attack. Hold and release right side of screen: Heavy/wrestling move attack. Swipe left: Retreat from opponent. Hold left side of screen: Block. Tap special move button: Special move (requires special energy).




How can I make my Superstars stronger?


You can upgrade your Superstars by using Protein Shakes. This enhances a Superstar's stats. When a Superstar has reached the maximum level for their current rank, they will need to be 'ranked up'. You need to use Training to rank up a Superstar. After a Superstar has been ranked up they will have a new maximum level and can be upgraded with Protein Shakes again. If you use Protein Shakes in this way which match the Superstar's class, they will receive an even higher upgrade!




Why should I play in Hard Mode?


Hard mode may present a tougher challenge, but the rewards are much better!




How do I get more lootcases?


You can get hold of more Lootcases through many methods:Winning matches in any of the game's modes.Logging into the game often to claim hourly and daily Lootcases.Purchasing for Gold and more.




What is my Stash for?


You can only fit a limited amount of each type of item in your inventory. If you ever receive an item which doesn't fit into your inventory, it goes into your Stash. Items in your Stash must be used or placed in your inventory (by freeing up space for them) otherwise they may expire and disappear!




How do Boosts work?


Boosts can be earned or purchased for Gold. While a Stat Boost is active all qualifying Superstars in your collection will receive a stat buff based on the Boost. Other Boosts will have a general positive effect for example allowing you to gain XP faster to level up. Boosts are only active for a set period before they expire.




What are health kits and revive kits for?


If your Superstars take damage during episodes they don't regain HP (Health Points) between matches. So sometimes to go the distance you need to use Health Kits to heal your Superstars. And if a Superstar is defeated in a match Health Kits won't cut it... you'll need a Revive Kit to get them back in the ring.




I ran out of Stamina. What now?


Your Stamina replenishes over time so you should be back in the action in 10-20 minutes but why not play a Versus mode? You don't need Stamina for those!




What do the different Superstar classes mean?


Each Class has a Class Advantage over one other Class. Check the Class Advantage wheel in the game to find out who has the advantage over whom!




What do the colored symbols that appear during the match mean?


Those are ability symbols. Generally a green symbol means something positive is happening and a red symbol means something negative is happening. Abilities are activated when you use Special Moves... check your individual Superstars to find out what they're really capable of!




How do Special Moves work?


You gain Special Energy during a match by attacking your opponent. As your Special Energy increases you'll see a bar fill in the lower left of the screen. Your Special Moves consume Special Energy when they're used, so when you have enough Special Energy available you'll see the Special Moves illuminate. That means they're ready to go. Tap the Special Move buttons to activate them but make sure they hit their target otherwise you may be wasting your Special Energy!




How do I win a match?


You win a match by pinning your opponent. You can initiate a pin through a Special Move when your opponent's HP has been significantly reduced (you'll see a warning when this is possible). You'll have to perform a quick skill test to successfully pin them: tap the pin bar when the marker is in the green zone. If your opponent's HP has been reduced to zero you will automatically successfully pin the opponent and win the match with any Special Move.




What is Events Mode?


There are two types of events that you can particpate in - Daily events and PPV Events. The Daily Events are your primary source of getting the "Rank Up Weights" needed to Rank Up your Superstars. The PPV Events allow you to be a part of the real WWE PPV events. These events give exclusive Rewards




What is Versus 1v1?


1 vs 1 is a part of the Versus mode where you get to pit your Superstars against the other players in Multiplayer matches. 1 vs 1 allows you to take one of your best Superstars against your opponent's roster. Maintain your win streak to earn Respect Points which help you unlock exclusive versus rewards.




What is Rivals?


PvP Rivals is a unique multiplayer mode where you have to setup your Defense team and you Fight the defense setups of other players. You defense setup earns you Respect Points at regular intervals. You can unlock more defense slots as you increase your Manager Level.




What are Quests?


Completing Quest objectives give you a chance to unlock Milestone rewards. Complete as many Quests as you can for a chance to win Rank Rewards.




What are Achievements?


Achievements are one time Objectives that give you additional rewards for reaching certain milestones in your journey.




What are Offers?


Visit the Offers section in the Store for Beginner's Packs and other deals to help you strengthen your superstars. These offers will help you in your journey in becoming the best in WWE Mayhem.




What are Daily Offers?


Make sure to drop by the in-game store to look out for the Daily Offers. These include a Class specific offer every day!




What are Daily Rewards?


Daily Rewards offer you great rewards for logging in everyday. The rewards increase in value every consecutive day. Make sure you never miss a day to keep getting those rewards.




What is the Loot section?


The Loot section is your personal inventory for all the items that you earn/win in the game. It has three sub sections: Cases - Contains all the lootcases that you win/purchase. Items - Contains all the various Health, Revive, Level Up and Rank Up items that you earn. Stash - Once your Item inventory reaches its full capacity, all additional items are stored in the Stash. However, make sure to collect them as all items in the stash have an expiry period.




What is the meaning of NoDQ matches?


Anything goes in a No Disqualification Match. Your Superstars are allowed to use Chairs, Tables, Stairs and many more things!




How do I Tag?


Tap on the respective Superstar icon on the top left corner of the screen to tag in your second Superstar.




How do I save my game progress?


Please follow the below steps to save your game progress:

1. Install and launch the game. 2. Complete the FTUE and reach till level 3 (you will unlock VERSUS mode). 3. Tap on Versus mode, you will get a LOGIN pop-up. 4. You can either select CUSTOM login or FACEBOOK login. 5. After successful login in either of the option (Custom login or Facebook login) your game progression with get linked/saved with your profile name.




How do I transfer my progress to another device?


You need to login with your Facebook account to transfer your game data:

1. Tap on Settings option (top left corner on your screen). 2. Tap on FACEBOOK and login with your Facebook credentials. 3. Now take the device in which you want your progression. 4. Download the game on the new device and complete the FTUE. 5. Now tap on Setting option (top left corner on your screen) and enter the same Facebook credentials which you previously used in your old device. 6. It will ask for which progression you want, select your Facebook id name progression 7. In this way your data will be transferred from old device to new device.




How do I change my team ? I can't change my team!


You can change your team when you are about to enter a new Episode in the Story/Events.
After you select the difficulty you get the option to add Superstars to you team.
Select the existing Superstar in your current team and then select the "Swap" option. This will take you to your roster and you can then choose the desired Superstar for your team.




How do I rank up my Superstars in the game?


You can rank up your Superstars using Rank Up Weights. The Rank Up requirements change based on the Star and Rank of the Superstars. You can earn Rank up Weights in the Daily Rank up Events.




How can I change the game language ?


Your smartphone comes with a preset language, but you can change it to a language of your choice which eventually changes the language in WWE Mayhem by following a few easy steps. These steps differ respectively for iOS and Android phones.

iOS - Go to “Settings” and tap on the “General” tab from the list. Select “Language & Region” and then scroll down to find the language you wish to use.

Android - Tap on the device “Settings” icon and select the "Language and Inputs" tab. Tapping on it will open your language settings from where you can choose your desired language.




How to perform Reversals?


While your opponent is performing a special move, greater energy levels of your superstar in comparision to your opponent enables your reversal capabilities. Reversal buttons appears for some time depending on your energy. You need to tap on reversal button in order to perform reversal before it disappears.




What are the benefits of maintaining a high Defense system in Revenge mode?


Mayhem gives you the benefit of having a great roster, and your superstars can earn points even when you are not active in the game. You earn extra respect points for placing your superstars in Defense within the Rivals section that unlocks at Level 10.

At Level 10 you can place 2 superstars, which gradually increases to 7 at Level 35. Whether or not you choose to face Rivals, you anyway get to earn respect points by just placing your superstars on Defense.




What is Overdrive? How can I Overdrive?


Overdrive increases your superstar's overall stats. Overdrive is applicable to 2, 3 and 4 Star superstars. You can collect Class specific overdrive items from Lootcases. Finding duplicate superstars also increases your Superstar’s stats i.e. enables Overdrive.




What are Smash Skills? How can I carry out a Smash Skill?


Smash Skills empower your superstars with crazy Smashing capabilities. Smash Skills can only be applied on Overdriven superstars. It's also limited to 3 and 4 star superstars and is Class specific. You can collect Skills either by winning particular events or by purchasing them through IAPs. Once a Skill is available in your Item list, you need to apply it to an overdriven superstar of the respective class and rank (3Star or 4Star). Smash Skills for respective Classes are as follows:

Showman - Chest Slap

PowerHouse - Forearm Club

Brawler - Lou Thesz Press

Wildcard - Mudhole Stomps

Technician - Turn Buckle Head Smash

Hiflyer - Yes Kicks

After activation a Skill gets added to your list of 'Signature Moves' for that particular superstar.

Performing Smash Skills: Keep an eye on the 'Specials' that appear during a match at the bottom left corner. Smash Skills appear as Signature Moves (2nd Special on the Energy Bar) and when activated, your superstar performs the move. After the first Smash, two circles (Blue and Green) appear on the screen with a 'TAP' button at centre. You need to tap on the screen exactly when the circles overlap to carry out a smash move on your opponent. You can keep repeating this and carry out multiple Smash moves which is indicated by a counter at the centre of the circles. Stay alert though, the speed of the green circle closing on to blue, keeps increasing with every hit. The moment you miss-time the tap, Smashing discontinues.




What are the benifits of earning "Belts"?


Earning "Belts" by winning championship matches add "Title Bonus Rewards" to your usual Match Rewards. The Title bonus Rewards are always Double the XP won in Match rewards. This then applies to all the further matches you play for a specific time period.

Ex - If a story mode gives you 25 XP Match Reward after winning the Season your Belt earns you an extra 50 XP as Title Bonus Reward. Thus you end up earning 75 XP for that season. If you continue playing Story Mode after Title Bonus Reward is activated, you can keep earning double XP rewards for that specific time.

The Title Rewards aren’t applicable across modes. A belt won in PvP mode validates the Title Reward only through the PvP mode. Similarly, a belt won in Story mode validates the Title Reward only through the Story mode.




What are Steal Skills? How do I steal my opponent’s signature?


Steal Skill enables your superstar execute their opponents' Signature Moves back on them.

Steal Skill can only be applied on Overdriven superstars. You can enable the skill on 2, 3 and 4 star superstars. You can collect Skills either by winning particular events or by purchasing them through IAPs. Once the Skill is available in your Item list, you need to apply it to an overdriven superstar

Performing Steal Skills: Keep an eye on the 'Specials' that appear during a match at the bottom left corner. Steal Skills appear as Signature Moves (2nd Special on the Energy Bar) and sport a different color from the rest for ease of identification. Tap the button when it appears to activate the skill and give your opponents a taste of their own medicine.




How do I execute Double Team Tag moves?


Double team tag moves are superstar specific. They appear in your superstar deck. To check the relative information for a specific superstar, press the respective "Moves” tab. This showcases the double team tag move name, and the tag partner requirement. Most of the superstars have specific partner requirements to execute the listed tag moves. Some superstars can partner with any of the other superstars to carry out a tag move.

To perform a Double Team Tag move, you need to keep an eye on the Signature Moves button which appears on bottom left corner of the game. Once the button branded with the tag move appears, touch it to execute that move.





iOS Queries

Why is my device not supported?


The game is designed in a way to have optimized support in order to sustain to any technical discrepancies. 1. OS requirement : iOS 8.0 and above 2. Devices:iPhone: iPhone 5 and above 3. iPad: iPad 4 and above. 4. iPod: iPod Touch 6 Note: The game can be downloaded but will not work on iPhone 4S, iPad 2, iPod Touch 5 and iPad Mini 1st Gen as per the technical design.




I purchased an item on my device from the store but didn't get it, why?


For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful. Try relaunching the game. If items still fail to appear in game, please retry purchase but make sure of the following: 1. You have a strong network connection each time you purchase. 2. Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank. If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Apple with your Receipt.




The game is crashing on my device. How do I fix this?


There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users: First you will have to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes 1. If you already have iTunes, open it and then select Help => Check for updates and install any available updates. 2. Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time. 3. If your device already has the latest software, try resetting your device. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on. 4. When the home screen is displayed, relaunch the game. 5. If you are still having trouble, you may need to terminate apps running in the background: Double tap on the home button to see the apps running in the background: You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most users report this works for them. You may also wish to close some apps on your device that you no longer use as the less storage memory you have available on your device may be contributing to this error.




I have downloaded the game previously, now the new update is not getting downloaded. Why?


It is possible that new update requires device specifications that your device cannot complete. So, new update won’t be available for you. If your device fulfils the compatibility requirements and still you are not able to download the update, then contact us at support@reliancegames.com.




How can I improve the performance of the game?


It is always good to restart your device every week to clear your device memory and give you optimum game performance. Hold Power and Home Button together and release once you will be shown the apple logo.




Why can't I install the game?


On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install game. The size of the game file is around 500 MB so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.





Android Queries

The game is not loading/crashing on my android device. What should I do? Which device does it support? What should I do?


Please try the following: 1. Make sure your copy of the game for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to. 2. Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, then tap the app you want to stop and press ‘Stop’ or ‘Force Stop’. 3. Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete. 4. Make sure your Android version is up to date by going to Settings > About, and then checking for software updates. Also, please note that the game requires **at least** the following specs: 1. 1.5 GB RAM or more recommended 2. Android OS 4.0.3 or better 3. A screen resolution of 480×800 or better If your game is still crashing or not loading, please Let Us know by mailing support@reliancegames.com




I purchased an item on my mobile device from the store but I didn't get it, why?


If your purchase still fails to appear, it could be because of weak/no WiFi connection or a cash transaction issue. One possibility is that your purchase has not been registered with Store. Try relaunching the game. You can go ahead with retrying purchase but make sure of the following: 1. Have a strong network connection each time you purchase. 2. Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank. Note: If your purchase is completed but does not show up in game, please contact our support team with purchase receipt at support@reliancegames.com.




How can I disable In-App purchases and avoid unauthorized purchases?


To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps: 1. Tap Settings in Google Play Store 2. Select ‘require password for purchases’ option When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.




Why can't I install the game?


On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install the game.





Toys

What are Toy Class Superstars?


WWE Mayhem offers a unique feature where you can unlock Exclusive Toy Class Superstars by purchasing Mattel WWE Figures/Toys and scanning them into Game. You can get more info by clicking here: http://play.mattel.com/




How do you Scan in a Toy Class Superstar?


Tap the Scan Toy button on the Home Menu. Then select the Scan or Enter Code Option. If you select the Scan Option, position the base that is included with your Toy Superstar in the camera to unlock. If you select the Enter Code Option, use the keypad to type in the code that appears on the base that is included with the Toy Superstar.